Maintain a Microsoft Windows 7 and Server 2008 R2 desktop environment. Summary : Successful IT Support professional with over 3 years of experience providing desktop support, refresh/migration projects, on-call support and more. Implemented new processes for tracking hardware both incoming and outgoing. Objective : Planning to keep for a long time, but at the same time looking for a permanent weekend job, where I can better my self in a personal and professional manner. Administrated DHCP, DNS, and NFS services in Linux. Document all procedures carried out: installation, configuration, testing and troubleshooting of networking solutions. IT Support Specialist Jun 2014 to Mar 2017 ExPert IT Consultants, LLC - Port Fourchon, Louisiana. Here's an Example of a Help Desk Support Resume. Monitored servers and reported issues to prevent operational impact. Installed new cordless phones in all guest rooms. Install, configure, test, and troubleshoot networking solutions in a multi-department environment. Implemented FreeBSD servers at two locations to provide secure (VPN) routing, DNS, and DHCP to all network assets. Provided end user support for system administration issues. Provide premier-level, outsourced IT support services for small to mid-size companies. Supported remote users in London, Dublin and Singapore. Experienced in setting and meeting deadlines, planning and developing methods for computerizing a range of business tasks. Achieved solid reputation for resolving complex issues and providing exceptional customer resolution. Primary support technician for all city hardware including the Art Center, Police Department, and Court. Headline : Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. Use this IT technician resume as a guide when creating your own resume. Provided support to management for departmental and property-driven projects. Ensured the continuous operation and maintenance of 35 wireless devices strategically located around the warehouse. There are plenty of opportunities to land a Client Service Specialist job position, but it won’t just be handed to you. Fully supports a wide range of IT products such as MS office suite software, personal productivity software, and network access and system utilities. Provided remote support to end-users using GoToAssist, TeamViewer and Dameware. Instrumental in the development of ISO 27001 procedures for the newly merged departments. Partner with vendors on behalf of clients to troubleshoot specific IT issues to optimize system performance and ensure customer resolution on critical system issues. Order Printer cartridges and make sure they are available at all times. Entry Level Software Engineer Resume; ... a support specialist for a technician role. Setup workstations for new employees and remove and catalog machine from departing employees. Participated in Windows 2003 Server migration, moved users to 2003 server environment. Placed service calls to ComDoc for printer issues. IT Support Specialist. Documented emergency recovery plan for network. Objective : Seeking an IT Support/System Administrator position with a firm that places a high level of emphasis on the benefits IT can provide to their organization. Supports products associated with UNIX, AS400 and Windows Systems. Supported Windows 2003 and 2008 Domains - User Accts, Desktop, Servers and supported Office 2003/2007 Suites, Exchange 2007, Vmware/Vsphere, Lawson and ICMS applications. Web support duties included password resets, user account creation and management, answering general customer questions and fixing website issues as well as updating GWP and GCash website source code. All client support specialist resume samples have been written by expert recruiters. Responded to customers with a high degree of urgency to their needs and requests. Developed and submitted Knowledge Base articles for peer review and company use. Handled purchasing requests and orders from supported offices. Managed the deployment, maintenance, support and upgrade of desktop PC's, hardware software, operating systems and distributed printers. Installed both Cannon copiers and Hewlett Packard printers including postscript drivers totally over 50 devices. In-depth knowledge and understanding of numerous software packages and operating systems. Maintained tracking sheets in companies SharePoint, Performed parts requests and technician dispatches in Citrix ClarifyCRM, Coordinated support information between End Users and Level 2 support. Supported users remotely to install and configure software such as DNA Core, Data Warehouse and Oracle. Liaised between vendors, out-sourced IT support staff, cloud service providers, firm staff, and attorneys to purchase, implement and troubleshoot critical hardware and software technologies. Fulfilled service and sales support requests. Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations across the entire network enterprise. Support requests were managed through a ticketing system and were worked in-person, by phone or using remote tools. Skills : Call Center Management; Windows Server 2012, 2008. Improved customer satisfaction by providing end user support for over 18,000 users on the Get Weekly Paychecks Online Marketing Application. Installed, configured and maintained all desktop, laptop workstation and software systems for office users. Set up user accounts in Active Directory and Exchange for new local users. Skills : 802.1x, CISCO Switches And Routers, Network Operations, IT Software And Hardware Support, Network, Configuration & Change Management, NCCM, Macola, Remedy, Active Directory. Updated network systems to support confidential company operations. Schedule and perform computer operations for both local and remote users. Delivering personal PC support and offering consultative solutions including: PC hardware/software, installation of applications, and recommendations of effective business solutions. Objective : Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. Maintained asset and inventory control in Provisioning Center, supplying all 9 properties with requested hardware. Collaborated with company staff to optimize working environment and customer service. Imaged all new machines via SCCM for refresh. Summary : To obtain an internship or part time opportunity in the field of Information Technology in which I can engage and expand my current skills in Network Information Security. Excellent hardware troubleshooting experience. Trained and coached new team members to facilitate continuous process improvement of project team performance. Since we've looked over 3606 Client Support Specialist resumes, we're close to being experts to knowing exactly what you need on your resume. This is a free example of IT Support resume which can be used for similar job titles, such as: IT Support Specialist, IT Support Technician/Representative, IT Desktop Support Technician or IT Help Desk Support. Handled all IT-related issues in corporate office in Fredericksburg, VA. It Support Specialist Resume Examples & Samples. Worked closely and effectively with vendors to replace/repair defective hardware and software. Created Linux virtual machines using VMware vCenter Server. Provided first level troubleshooting support to employees via phone and in person contact. Recommended changes and process improvements that strengthened internal control for IT Clients. Below is an example or sample of customer service specialist resume that you can use in writing yours and making it irresistible for employers to ignore. Assisted Event specialist with preperations for [company name]. Provided computer operations and backup support/restoration including Symmantc/Veritas Netbackup. Deployed Windows Server 2008 Domain controller for unified Active Directory Login. Inherited a bad network access project which was causing multiple non-compliance incidents. Spearheaded the training initiative for corporate office by developing training curriculum and materials. Took anywhere between 20-60 calls on a day to day basis, Provided configuration support for both Microsoft Office Suite and Adobe Acrobat, Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied, Technical problem solving dealing with various proprietary software issues as well as HTML issues, Trained, mentored and provided clear and concise direction to new employees, Assessed all calls and made sure the resolution time met or exceeded company standards. Serves as a point of contact for regional office/project office onsite and remote end-user related issues. Find out what is the best resume for you in our Ultimate Resume Format Guide. Collaborated with Information Technology (IT) partners to ensure written documentation is current and valid and communicated updates and changes to procedures. Upgraded and configured software in support of business applications at the workstation level. Perform a broad range of IT support services with PC, mobile device, software, and basic network support. Researched, analyzed, and evaluated resolutions to problems. The job description and duties listed on the IT Support Specialist Resume include the following – offering assistance to computer system users with regards to issues in hardware, software or networks; assisting external users through phone or mail, maintaining and upgrading systems, conducting research and providing cost analysis data; overseeing the organizations’ data, client information and internal information. Create an updates image of the OS currently being used by company employees. Managed multiple projects through organizational requests from initiation to closing phases. R&D/Troubleshooting with computers. Balances IT annual budget with support from corporate, Provide training for new and current employees with new technologies that are implemented, Designed IT policies and how-to guides on everything IT related at the plant, Redesigned the plant's IT network from the old company (Sigma) to the new way of IT (Bar-S), Technologies: Windows XP and 7, Windows Server 2003 and 2008, VMWare, Symantec products, Active Directory, Lenovo laptops and desktops, Microsoft Office and Outlook. Able to triage conflicting issues, seemingly on the fly, to resolve the most difficult issues. Responded to client service needs via multiple methods of contact. Continuously recommend efficient/effective ways to improve the business to ensure client satisfaction. Resolved trouble calls with troubleshooting tools and performed computer restoration through reimaging. Ensured an efficient and effective network by utilizing various network management software including Microsoft System Management Service (SMS) and Hewlett Packard JetAdmin. Negotiated best pricing for hardware and software quotes and procurement. Experience For Am-client Onboarding Specialist Resume Continuous improvement of the onboarding experience by studying new trends, products, services, techniques, best practices or processes Over 10 years of experience in Onboarding and Offboarding Offered on-site PCs services by providing installation of software, hardware and local area networks. Install, Maintained and managed company VOIP phone system. Completed timely and accurate documentation of work performed and facilitated clear communications between Gordon Flesh and its partner IT service providers. Installed recommended patches on Linux servers and applications to help improve performance. Installed desktop image, operating systems and applications, Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions, Performed hardware and account setups for new employees, Provided off hours support for high priority issues, Set up and configured wireless access points and maintained client connectivity, Provided maintenance, installation and configuration of network and workstation hardware and software. Provided training to customers in the use of Windows XP- 2003, Vista-Windows 7 and Mac OSX. Performed registered and non-registered sales support activities. I'm looking forward to returning to the workforce full time after a break to raise my son. Implemented secure remote access for roaming staff using Remote Desktop Gateway. Hire Now TECHNICAL SKILLS. CompTIA A+ and Network+ certified along with and MCP certification. Performed daily computer systems operational procedures including monitoring performance, platform backups, and preventive maintenance. Deskside Support Specialist Resume. Installed, configured, and supported network-related hardware and software. Documented and tracked inventory and software distribution. Customise the CV template in A4 & US letter size to showcase your experience, skills and accomplishments for a new job. Standardized and documented the IT operations infrastructure. Designed, constructed the implementation of networks. While not imperative for the role, some applicants are able to show a bachelor's degree on their resumes in a related field, while others have completed some college coursework. Apply to IT Support, Help Desk Analyst, Customer Specialist and more! Troubleshot, installed, and repaired desktops, laptops, and proprietary software. Performed maintenance and support of personal computers, software and peripheral equipment, identifying problems and providing appropriate solutions. Headline : Experience Linux system Administrator seeking challenging and fast paced environment with ability to learn new technology to solve functional issues. Utilized helpdesk ticketing system to track issues efficiently. Provided training, support, and direction for team members. Adding Network printers and troubleshooting them. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. In-depth knowledge and understanding of numerous software packages and operating systems. Provided local computing and networking support for the University Laboratory Animal Resources. Managing exchange server, AD (active directory) and Handling GPO (Group Policies Object). Identified new parts-ordering solution which led to a client wait time reduction of 17% and an increase in client satisfaction by 39%; Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Identified training needs; designed and delivered training programs. Assisting local and remote staff with technical problems including desktop/laptop /software & hardware and networking issues and printer. Create images for Laptop, Desktop and MAC. Skillfully utilized Citrix to administer Remote Security Access tokens and deployed desktop software, applications, upgrades, patches & service packs. Assisted the SCCM group with software installations for company. Advanced computer skills that include; UNIX, Word, Excel, Access, PowerPoint, Outlook, AS/400, BRMS, Internet research, Microsoft, Novell and VM Ware. Installed software, configured and tested customer PC's, analyzed functionality of peripheral appendages. Realigned and managed Sprint Wireless and XO Communication vendor accounts to fit business needs. Skills : Microsoft Windows, Active Directory, VPN, Citrix, Lotus Notes. Analyzed database management solutions to introduce ideas to increase repository storage needs by 50%. Knowledge in computer hardware assembling. Undertook special projects as directed including Office 2007 upgrade and Hardware upgrades. Collaborated with cross-functional administrators and supervisors to identify, implement, and support new network technologies. Provide technical support for applications including Ticketing and POS hardware/software. 5,097 IT Client Support Specialist jobs available on Indeed.com. 100+ Free Professional Resume Examples. Assisted with remote monitoring of the managed IT issues queue and intervened to assist the Service Desk and Network Operations Center when necessary. Created "How-to" document for the implementation of support of the Airwatch application. Provide lead tier 2 technical support and service restoration for daily operations in a complex computing environment. Take a look at our client service specialist resume sample for an example, or give our resume builder a try to select an attractive, eye-catching resume format that provides excellent framing for your qualifications, no writing needed. Participated in the consolidation and physical move of the production data center. This way, you can position yourself in the best way to get hired. Effectively encrypted Bitlocker on company hard drives. Was successfully able to meet 80% completion in resolving tickets. Operated Sony Handycam HDR-FX1 Camcorder and also operated Sony Cybershot DSC-H20 to film and photograph over 20 weddings, proms, corporate events, and other occasions. The IT Support Specialist will oversee the computer systems of the organization and provide support to the users. Provided support for desktop software products: Microsoft, iSeries, InfoGenesis Revelations, Aristocrat, DataMagine, KeyPro, Tour Trax, Saflok and MGT. Tech savvy with the following skills can get qualified easily into this field – working knowledge of common information technologies and systems; ability to manage multiple tasks at the same time, experience with the technical writing for instruction and documentation; and staying updated with latest developments and trends in the industry. Customer service and client oriented. Created/maintained service requests record and tracked issues. Server Rack up and setup in IT server rooms. Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. The top three keywords people who held IT Support Specialist descriptions listed on their resumes are Information Technology (appearing on 20.33%), Hardware (appearing on 16.45%), and Active Directory (appearing on 13.29%). Set up new companies and users in Active Directory and Exchange for the Active Server Provider portion of the company. (ULAR) Provided computer and network support for staff of ULAR. Administration of email and network accounts. Researched software and hardware and made recommendations to management for future purchases. Maintain and configure intra network functionality for school campuses. Monitors and audits open items for proper placements and balances bank statements. Managed and oversaw evening production operations for the National Data Center, Cross trained operators on Unisys Clearpath mainframe applications, Provided Level 2 support and managed trouble call ticket incidents to resolution, Monitored Oracle and Unix databases to ensure security protocols were met and documented, Directly supported vendors to resolve specific hardware and software issues. Document all calls and in-person situations in Cherwell Service Management with results. Administered, managed, and configured a 400+ user local area network running multiple platforms including Windows 95, 2000, NT 4.0, AS/400, SCO UNIX 5.0, Micros 9700 and Lucent/Avaya phone system. Virtualization: VMware ESXi. Created first full inventory database for all city desktops, laptops, printers, and servers. Provided direct and telephone support to bank personnel with respect to the bank's local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. Installed, repaired, and troubleshot computer hardware and peripherals, Evaluated and recommended new technologies, Coordinated system upgrades between Production and IT departments. Provided support of IT hardware, software, and networks. Crafting a Client Service Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Troubleshoot network issues within the company. Created IT orientation program and conducted orientation sessions for new employees. Setup and maintain 30+ laser and desk jet printers of various manufacturers. Skills : Java, C++, C, HTML 5, Javascript, Python, Windows and Unix operating system proficiency, Advanced computer and technical literacy, Microsoft Office, Verbal Communication, Active Listening. Facilitated the transmission of bankers sending/receiving secured files via FTP to FDIC. Maintain Dell Optiplex computers, diagnosing, troubleshooting and repairing by replacing motherboards, hard drives, power supplies, memory. Executive Support Lead for companywide Directors, Vice Presidents and President of the company. Successfully designed, implemented, and tested Disaster Recovery plan. Successfully acquired critical IT and satellite communications assets from regional office to support command and control operations. To closing phases think of IT operations across the entire network enterprise vendor to... 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Specifically for this profession Flesh and ITS partner IT service providers in.!